What We Collect and Why We Hold It
We collect the information you provide when creating your account — your name, contact details, date of birth, and payment method identifiers such as your bKash or Nagad account number. We also record transaction activity when you deposit or withdraw via Rocket, Nagad or bKash, so
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we can verify payments and resolve any wallet discrepancies quickly. Device data — your browser type, IP address, and session timestamps — is logged automatically each time you connect, whether on mobile or desktop. We use this to detect unusual login patterns and protect your account
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from unauthorised access. We do not sell your personal information to third parties. Data is shared only where legally required or with payment processors directly involved in clearing your wallet transaction. Retention periods vary by data type: account identity records are kept for as long as
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your account remains active, and transaction logs are held for the period required under applicable law. If you are in a jurisdiction where access to our platform depends on local regulation, that same regulation may govern how long we retain your data. You have the right
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to request a copy of what we hold and to ask us to correct inaccuracies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.